Terms of use

INTRODUCTION

The website www.coffeetales.gr is an online store selling products via the Internet with its headquarters at 19 Pausaniou Street in Veria and belongs to the company COFFEETALES OE with Tax Identification Number: 800742870 and Warehouse Number 139241826000 hereinafter coffeetales.gr.
Make sure you agree with the following terms and conditions because any transaction you may have with us through the above website www.coffeetales.gr is governed by the following terms and your transaction with us implies consent and acceptance of these terms. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

GENERAL TERMS
coffeetales.gr reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems it necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store shop. Contracts through the online store are drawn up in the Greek language.

INFORMATION & PRODUCTS PROVIDED
coffeetales.gr is committed to the accuracy, truth and completeness of the information listed in the online store, with regard to the existence of the essential characteristics that are described for each product it has, as well as the accuracy of the information regarding the provided, by the online store of the service, subject to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.

LIMITATION OF LIABILITY
coffeetales.gr is not responsible and has no obligation to compensate for any possible damage or loss arising from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of products, but makes every effort to ensure that the information and all content are governed by the maximum accuracy, clarity, timeliness, completeness, correctness and availability. In the event of a change in these details, it informs the customers in time about the unavailability, in which case it bears no further responsibility. Under no circumstances is coffeetales.gr liable civilly or criminally for any damage, loss of profits, data, lost profits, monetary compensation, etc.) that may be suffered by a visitor of the online store or a third party due to a cause related to the operation, use of the website and/or in failure to provide services and/or products and/or information available from it and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it. Furthermore, coffeetales.gr bears absolutely no responsibility for damage or damage, or infection by electronic viruses and/or other malicious programs, on the computer or other electronic means used by a user/visitor to access this website, nor is it responsible for damage related to impossibility of execution, error, omission, interruption, defect, operation or transmission delay or system line drop, etc.

This website, in order to facilitate and serve its users/visitors, may provide, among other things, a connection through "links" hyperlinks or advertising banners, with websites and websites of third parties, for the content, the personal data protection policy, the policy security, the completeness and quality of the services provided, or the terms of use, coffeetales.gr cannot guarantee, nor is it responsible. Connecting to these websites and websites is not mandatory and is done at the sole responsibility of each user/visitor. The fact that they are included in the online store does not indicate that coffeetales.gr approves or accepts their content. The aforementioned third parties, providers of the said websites and web pages, have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and web pages, coffeetales.gr being excluded from any responsibility, as indicative of responsibility for intellectual property rights orof any third party right. Consequently, users/visitors are required to contact the above third-party providers directly, for anything arising from visiting or using their websites and web pages.

INTELLECTUAL PROPERTY RIGHTS
This website and its content, including images, graphics, photographs, designs, texts, information materials, services and products provided, trademarks, brands, distinctive features, any form of data, software, unless otherwise stated for specific third party rights , are the intellectual and industrial property of coffeetales.gr and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything that is transferred, retransmitted or sent through this website is the property of coffeetales.gr, as long as this is possible and legal. Intellectual property is acquired without the need for any further wording and without the need for a contract or a non-infringement clause. Any copying, modification analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative work or misleading the public about the real provider of the website and its content is expressly prohibited. The names, images, logos, trademarks and distinguishing features that represent coffeetales.gr and that appear on this website are the property of coffeetales.gr or third parties and are protected by Greek, European and international intellectual and industrial property laws. Their use is expressly prohibited without the prior written permission of coffeetales.gr or their legal owner. Products, brands, trademarks and distinguishing features of third parties, which appear on this website, are their intellectual and industrial property, and they are solely responsible for them. In any case, the appearance and presentation of the above on this website should in no way be taken as a transfer or grant of express or implied permission or right to use them. The information that may be submitted by users/visitors of this website to coffeetales.gr through it, is considered non-confidential information and does not constitute the property of the said user/visitor. Also, coffeetales.gr may collect limited and necessary information for its general commercial activities.

USER OBLIGATIONS
Users/visitors agree that they will not use this website to send, post, email or otherwise transmit any content that is unlawful, harmful, threatening, offensive, disruptive, libelous, defamatory, vulgar, obscene , libelous, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relations (such as inside information , proprietary and confidential information acquired or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party, contains software viruses or any other codes, files or programs , which are designed by with the aim of interrupting, causing damage, destroying or obstructing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or storage of users' personal data. To the extent that it is possible to use this website on the wider internet, this should be done based on the conditions dictated by the "Code of Conduct for Internet Users (Netiquette), and the use of practices that oppose this code is expressly prohibited.

RETURN POLICY/ORDER CANCELLATION
You can return the product or products you purchased that do not belong to the food categories within 14 days from the date of receipt.

In the event of a mistake by our company, we will refund you in full the money corresponding to the value of the order and the shipping costs.
In the event that there is no error on the part of our company, only the yrmonetary amount corresponding to the value of the products and the shipping costs are borne exclusively by the customer.

In the event that the product has a defect and is covered by warranty, the product is replaced in consultation with the manufacturer.

Returns are accepted after consultation and only if the products have not been used and are in their original packaging.
In case of use of the product or alteration of its original packaging, the return is not accepted.

Your money will be refunded within 30 days of the return and receipt of the products by our company.

Your refund is made to the same payment method with which you completed the order. In the cases of cash on delivery and bank deposit, you must tell us the account to which you want the deposit to be made. For returns, proof of retail is required. If an invoice is issued, the return must be made with a delivery note. In case the payment was made by credit card, the transaction will be canceled and the credit card updated accordingly.

In the event that the return is not made within the period of 14 calendar days from the day of receipt or some of the return conditions are not met, coffeetales.gr has the right not to accept the products back and not to proceed with their replacement.

Before returning the product, it is necessary to contact the returns department of Coffeetales.gr

Cancellation of the order can be done within 24 hours from the date of sending your order, as long as it has not been sent by our company.
In the case of canceling an order, contact 2331505712 or send an email to info@coffeetales.gr with the details of the order you wish to cancel.

PRIVACY
The management by coffeetales.gr and the protection of the personal data of the users/visitors of this website are governed by the relevant Greek and European legislation and the present Terms. During your visit to the pages of www.coffeetales.gr it is possible that you will be asked to declare your personal information concerning you (name, last name, occupation, e-mail address, product shipping address, etc.) as a rule in order to process your orders or to provide our services. Any personal data that you declare anywhere on the pages and services of the www.coffeetales.gr website are kept exclusively and only for reasons related to your transactions with us, the improvement of the services provided and ensuring the operation of the respective service and not allowed to be used by any third party (with the exception of where provided by the Law for the competent authorities only). Every reasonable measure to secure your data has been taken. In extremely rare and special cases, your personal information may also be disclosed to coffeetales.gr partner companies, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information they do not undergo any illegal processing. At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.

SECURITY
coffeetales.gr recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the coffeetales.gr Online Store is achieved by the following methods:

CUSTOMER IDENTIFICATION
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, they provide you with absolute security access to your personal information. You are given the possibility to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one whohas access to your information through the above codes and you are solely responsible for maintaining its secrecy and concealment from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise the coffeetales.gr online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable codes. We also recommend that you use not only letters and numbers but also symbols and password creation.

AUTOMATIC DISCONNECT
If there is no activity for 20 minutes, you will be automatically logged out of the members area of the coffeetales.gr online store.

CONTROLLED ACCESS (firewall)
Access to the systems of coffeetales.gr (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential data and information of the company.

CONFIDENTIALITY OF TRANSACTIONS
Privacy is a matter of course. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to coffeetales.gr is confidential and coffeetales.gr has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.

coffeetales.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.

In the event that coffeetales.gr uses third parties to support its systems, it ensures privacy.
You can request any information held about you and its correction if you can demonstrate an error.
For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.

ADVERTISING AND INFORMATIONAL MESSAGES
The user/visitor of this website has the possibility, if he wishes, to request to be informed about new products available at coffetales.gr through it, as well as about any other offers, by sending advertising-informational messages by telephone, e -mail, or by post. The user/visitor who wishes to do so may request to stop receiving such messages. Also, coffetales.gr provides users/visitors with the possibility to stop receiving advertising messages.

MODIFICATION OF TERMS OF USE
coffetales.gr is constantly expanding, updating and improving its website, and its related products and services, and will also update this policy. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users. Any modification of the terms shall be effective upon their posting on coffeetales.gr

applicable law
The above Terms are subject to and interpreted in accordance with Greek law. If any provision is deemed invalid or voidable by the competent Greek court, it ceases to be valid, without this affecting the validity of the remaining Terms. Any dispute arising from the use of this website or concerning these Terms shall be subject to the jurisdiction of the competent courts.

COOKIES
Like most websites, coffetales.gr uses cookies to access certain information every time a user/visitor browses its online store. Without cookies, it would be impossible for coffetales.gr to offer the users/visitors of this website important services such as order status, storage of products in the cart, etc. Cookies are alphanumeric files that are transferred to the hard drive of the user's computer/ visitors of onewebsite and are used to keep statistics that are necessary to offer services such as those mentioned above, as well as to determine the popular websites or for marketing reasons and the user/visitor's access to the desired website. Cookies do not pose any risk to the computer of the user/visitor of the website. If someone does not wish to collect information through cookies, they can set their internet browser, either to automatically reject all new cookies, or to be asked every time a cookie is about to be installed on the computer's hard drive. Nevertheless, users/visitors should be aware that choosing to reject cookies will make it more difficult or impossible to use parts and services of the website.

Cookies are unique for each web browser (web browser, e.g. Google Chrome, Mozilla Firefox, Internet Explorer, etc.) and contain anonymous information concerning the sites visited by the user.

Below you can find information about the cookies that may be used on our websites.

Functionality Cookies:
Functionality cookies are used for the smooth operation of our websites.
They allow the website to “remember” user preferences in order to offer improved and customized features to each user.
This category includes cookies that store information such as username or content basket, as well as information for safer browsing, however any sensitive information is stored in encrypted form.

Performance Cookies:
These cookies collect information about how the website is used.
As a result, websites may be tailored to your needs for an enhanced browsing experience.
These cookies are also used to generate reports for the purpose of improving the website.

Targeting and Advertising Cookies
These cookies are used to provide content that best suits you and your interests.
They can be used for targeted advertising, limiting the display of ads or measuring the effectiveness of an advertising campaign.

These cookies allow you to see advertisements targeted to your interests and preferences.
These ads may appear when you browse other websites.

Disable Cookies
None of the cookies on the website are necessary for its operation, you can disable cookies from your browser settings or do not accept their use on your website.

For more information about disabling cookies, visit the official website of your browser.

Privacy

The management and protection of the personal data of the visitor / user of our website is governed by the terms of the present and the relevant provisions of both Greek Law (Law 2472 / 1997, Law No. 207 / 1998. Law No. 79 / 2000 and no. 8 of Law 2819 / 2000), as well as European Law (Ord. 95/46/EC and Ord. 97/66/EC).

Our website may collect personal information that is never disclosed to third parties (except where provided by law to the competent authorities only)

The maintenance of these data is always done with the consent of the user exclusively for communication, statistics and improvement of the services provided.

In any case, the user can request the deletion of these data.